HEAD BUTLER/BUTLER – Customer Services
- University graduate preferred
- Minimum 5 years of experience in a 4/5 star casino or any hospitality establishment
- Experience with point-of-sale equipment and computers required
- Knowledge of Food & Beverage is essential
- Ability to read, write and speak English
*Candidates with less than 5 years of experience will be considered for the position of “Butler”
FRONT DESK SUPERVISOR/FRONT DESK AGENT – Non-Gaming Operations
- 3 years of Front Office experience
- Fluency in English, Cantonese and Mandarin
*Candidates with less than 3 years of Front Office experience will be considered for the position of “Front Desk Agent”
FRONT OFFICE MANAGER – Non-Gaming Operations
- Degree/Diploma in Hotel/Hospitality Management or related disciplines
- 5 years of managerial experience in Front Office operation
- Fluency in English and Chinese; knowledge of other languages an advantage
GUEST SERVICE AGENT– Non-Gaming Operations
- High school graduate
- Certificate of tourism or hotel studies or equivalent experience preferred
- Computer terminal operation experience
- General knowledge of Macau
- Work as a team player
- Providing general information of Macau , give directions of services and facilities and handling of outgoing and incoming mail
- Perform duties of cashier
- Perform administrative and support duties
- Ensure the smooth operations of the Mail & Information Counter
- Understands the operation of Concierge and their policies and procedures
GUEST SERVICE ATTENDANT – Non-Gaming Operations
- High school graduate or equivalent experience preferred
- Hotel and Concierge experience preferable
- Good general knowledge of Macau especially it’s custom
- Work as a team player
- Perform duties of Door and Bell Agent.
- Sorting incoming mails and deliver to the office and the guests in a timely manner
- Always handle the express mail and courier items with priority
- Manned and attends to all guest requests at the Concierge counter
- Perform other supportive duties
- Ensure that luggage/storage item is returned to correct owner promptly
- Understands the operation of Mail and Information and their policies and procedures
- Completes other assignments as directed by the Captain, Concierge
